Terms of Use and Subscription Agreement

1. Introduction

Welcome to PatientVR™ by Mobiddiction (India) Private Limited.

Mobiddiction (India) Private Limited is incorporated under the Companies Act, 2013 (18 of 2013). Corporate Identification Number (CIN): U62013KA2026PTC224478

PatientVR™ is an immersive healthcare and wellbeing platform developed by Mobiddiction Pty Ltd, Sydney, Australia and delivered in India through Mobiddiction (India) Private Limited ("Mobiddiction", "we", "our", or "us").

These Terms of Use and Subscription Agreement ("Terms") govern access to and use of the PatientVR™ platform, including the software application, subscription services, configured headset solutions, enterprise deployments, and related services provided to customers in India.

Mobiddiction Pty Ltd remains the owner of the PatientVR™ technology, intellectual property, software platform, content, and associated assets.

Mobiddiction (India) Private Limited is authorised to provide PatientVR™ services, subscriptions, deployments, and customer support within India.

By purchasing, activating, accessing, or using PatientVR™, the Customer acknowledges that they have read, understood, and agreed to these Terms.

2. About PatientVR™

PatientVR™ is an immersive virtual reality healthcare and wellbeing platform designed to support patient relaxation, engagement, comfort, connection, and wellbeing experiences.

PatientVR™ enables healthcare organisations to provide immersive digital experiences through compatible virtual reality devices.

PatientVR™ is designed to complement healthcare programs and patient wellbeing initiatives.

PatientVR™ is not intended to:

Diagnose medical conditions
Provide medical advice
Replace clinical judgement
Replace professional healthcare treatment
Make clinical decisions on behalf of healthcare professionals

Healthcare professionals remain responsible for assessing patient suitability and supervising patient usage.

3. PatientVR™ Enterprise Deployment

For healthcare and enterprise customers, PatientVR™ may be deployed through managed headset solutions.

Enterprise deployments may include:

Compatible Meta enterprise-enabled headsets
Device procurement
Device configuration
PatientVR™ application installation
Subscription licence activation
Online device management capability
Platform support services

"PatientVR PRO" may be used internally by Mobiddiction to describe enterprise deployment configurations and service packages. PatientVR PRO is not a separate trademark, legal entity, or independent product.

All customer-facing rights and licences relate to the PatientVR™ platform.

4. Subscription Licence

Subject to payment of applicable fees, Mobiddiction grants the Customer a limited, non-exclusive, non-transferable licence to use PatientVR™ during the active subscription period.

The subscription provides access to:

PatientVR™ application
Approved immersive experiences
Software updates
Platform improvements
Device management capability where applicable
Technical support relating to the PatientVR™ platform

The Customer does not receive ownership of:

Software
Source code
Technology
Content
Designs
Intellectual property

The licence is provided only for authorised use within the Customer's organisation.

5. Hardware Supply and Configuration

Where headset kits are supplied by Mobiddiction (India) Private Limited, the hardware solution may include:

Procurement of compatible VR hardware
Meta enterprise enablement
PatientVR™ installation
Subscription activation
Device configuration
Testing prior to dispatch

Each headset is configured and tested before delivery.

The Customer acknowledges that the solution consists of:

Third-party hardware supplied by manufacturers such as Meta; and
PatientVR™ software services supplied by Mobiddiction.

6. Hardware Ownership and Responsibility

Upon delivery and successful activation, responsibility for the physical hardware transfers to the Customer.

The Customer is responsible for:

Safe storage of devices
Charging and battery management
Physical handling
Cleaning and hygiene procedures
Device security
Appropriate patient supervision
Following manufacturer operating instructions

Mobiddiction is not responsible for:

Accidental damage
Physical damage
Loss or theft
Misuse
Improper storage
Unauthorised modifications
Damage caused after delivery

7. Meta Platform Disclaimer

PatientVR™ may operate on Meta Quest and Meta enterprise-enabled devices.

Meta hardware, operating systems, software updates, and related services are provided by Meta Platforms, Inc. and remain subject to Meta's own terms and policies.

Mobiddiction does not control:

Meta hardware availability
Meta operating system updates
Manufacturer changes
Third-party platform availability
Meta service interruptions

Hardware-related matters remain subject to applicable manufacturer warranty processes.

8. Payment Terms

Due to the requirement to procure, configure, licence, and prepare headset kits before deployment:

Hardware and initial deployment fees are payable 100% in advance unless otherwise agreed in writing.
Subscription fees commence from activation of the PatientVR™ licence.
Each deployed headset requires an active subscription licence.

The Customer will receive access to the applicable online management platform for ongoing administration of subscribed devices.

9. Delivery and Acceptance

Delivery timelines will be confirmed at the time of order.

Delivery may be impacted by:

Hardware availability
Supplier lead times
Import requirements
Logistics providers
Customer delivery requirements

Mobiddiction (India) Private Limited will complete configuration and testing prior to dispatch.

Acceptance occurs when:

The equipment has been delivered to the nominated location; and
PatientVR™ has been successfully activated.

Any minor configuration adjustments after deployment do not constitute failure of delivery.

10. Warranty

PatientVR™ software is provided as a subscription service.

The subscription includes:

Software updates
Platform improvements
Technical assistance

Hardware warranty is provided by the original equipment manufacturer.

Mobiddiction is not the manufacturer of third-party hardware and does not provide hardware warranty beyond applicable supplier obligations.

11. Support Services

Mobiddiction (India) Private Limited provides support for the PatientVR™ software platform during the active subscription period.

Support includes:

Application access issues
Software configuration assistance
Platform-related troubleshooting
Software updates

Support does not include:

Physical hardware repairs
Hardware replacement due to customer damage
Device cleaning
Local IT support
Network troubleshooting
Internet connectivity issues
Third-party hardware faults

12. Implementation and Local Support

Unless separately agreed in writing:

Mobiddiction does not provide onsite installation services.
Mobiddiction does not provide physical maintenance services.
Mobiddiction does not provide replacement logistics for damaged devices.

Additional onsite services may be separately quoted and agreed.

13. Healthcare Use and Patient Responsibility

PatientVR™ is a wellbeing and immersive experience platform.

The Customer is responsible for:

Determining patient suitability
Obtaining appropriate consent where required
Supervising patient usage
Following healthcare policies and procedures

Mobiddiction does not provide medical advice or clinical decisions.

14. Patient Safety

Virtual reality experiences may cause discomfort for some users.

Customers should ensure users:

Follow recommended usage durations
Take appropriate breaks
Stop usage if discomfort occurs
Follow headset manufacturer safety instructions

The Customer remains responsible for safe deployment within its healthcare environment.

15. Privacy and Data Protection

PatientVR™ is designed with privacy and security principles in mind.

Unless separately agreed:

PatientVR™ does not collect or store patient-identifiable health information.
Patient information is not required for normal operation.
Mobiddiction does not act as a healthcare provider.

The Customer remains responsible for ensuring compliance with applicable privacy obligations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

16. Data Security

Mobiddiction applies reasonable technical and organisational measures designed to protect the security of the PatientVR™ platform.

The Customer remains responsible for:

User access management
Account security
Internal policies
Physical security of devices after delivery

17. Customer Responsibilities

The Customer agrees to:

Use PatientVR™ responsibly
Train relevant staff
Maintain device security
Protect account credentials
Follow applicable laws and healthcare requirements

The Customer must not:

Copy or reproduce PatientVR™
Reverse engineer the platform
Modify the software
Remove security controls
Allow unauthorised access
Resell or sublicense PatientVR™

18. Performance Commitment

Mobiddiction will use reasonable commercial efforts to provide PatientVR™ in accordance with agreed specifications.

Performance commitments apply only to the PatientVR™ software platform.

Mobiddiction is not responsible for failures caused by:

Hardware faults
Meta platform changes
Internet connectivity
Customer systems
Third-party services
Events outside reasonable control

19. Defects and Service Issues

Software-related defects reported during an active subscription will be investigated and managed through Mobiddiction support processes.

Hardware defects remain subject to manufacturer warranty processes.

The Customer must provide reasonable information required to investigate reported issues.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Mobiddiction (India) Private Limited and Mobiddiction Pty Ltd are not responsible for:

Patient outcomes
Clinical decisions
Incorrect use of PatientVR™
Hardware misuse
Third-party failures
Indirect or consequential losses

Mobiddiction's maximum liability is limited to fees paid by the Customer for the applicable subscription period.

21. Indemnity

The Customer agrees to indemnify Mobiddiction against claims arising from:

Improper use of PatientVR™
Breach of these Terms
Failure to comply with applicable laws
Unauthorised access or misuse

22. Subscription Term and Renewal

Subscriptions remain active for the agreed subscription period.

Renewal is subject to:

Continued agreement between the parties
Payment of applicable subscription fees

23. Suspension and Termination

Mobiddiction may suspend access where:

Subscription payments are overdue
PatientVR™ is misused
These Terms are materially breached

Upon termination:

Access to PatientVR™ will cease
Outstanding payments remain payable
Customer must discontinue use of the platform

24. Confidentiality

Both parties agree to protect confidential information received during the relationship and use such information only for purposes related to PatientVR™.

25. Governing Law

These Terms are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the applicable courts in India.

26. Contact

Mobiddiction (India) Private Limited

Corporate Identification Number (CIN): U62013KA2026PTC224478

Technology Owner:
Mobiddiction Pty Ltd, Sydney, Australia

Trademark Notice

Unauthorised use, reproduction, modification, distribution, or commercial exploitation of PatientVR™ or Mobiddiction™ intellectual property is prohibited.