Terms of Use

Welcome to PatientVR™.

These Terms of Use ("Terms") govern your access to and use of the PatientVR™ website, applications, software, services, subscriptions, and related products provided by:

Mobiddiction Pty Ltd Sydney, Australia
("Mobiddiction", "we", "our", or "us")

By accessing PatientVR.com.au, downloading, purchasing, subscribing to, or using PatientVR™, you agree to these Terms.

If you do not agree with these Terms, you must not use the PatientVR™ services.

1. About PatientVR™

PatientVR™ is an immersive virtual reality platform designed to support wellbeing, relaxation, engagement, connection, and therapeutic experiences through virtual reality technology.

PatientVR™ provides immersive digital experiences that may assist users in creating calming and engaging environments.

PatientVR™ is not intended to:

Diagnose medical conditions
Provide medical advice
Replace professional healthcare services
Replace clinical assessment or treatment

Healthcare professionals remain responsible for determining whether PatientVR™ is appropriate for individual users or patients.

2. About Mobiddiction

PatientVR™ is developed and operated by:

Mobiddiction Pty Ltd
Sydney, Australia

Mobiddiction is an Australian technology company specialising in digital platforms, immersive experiences, and enterprise technology solutions.

PatientVR™ and Mobiddiction™ are trademarks of Mobiddiction Pty Ltd.

View our trust center at https://trust.mobiddiction.com.au/

3. PatientVR™ Services

PatientVR™ may be provided through:

Consumer subscriptions
Enterprise subscriptions
Healthcare deployments
Managed headset solutions
PatientVR PRO™ enterprise services
PatientVR PRO Events & Special Requests
Versions of our software and VR experience for different use cases

Different products may have different pricing, features, licence conditions, and support arrangements.

4. Software Licence

Subject to these Terms, Mobiddiction grants you a limited, non-exclusive, non-transferable licence to use PatientVR™ for your personal or authorised organisational purposes.

You must not:

Copy, reproduce, or distribute PatientVR™
Reverse engineer or attempt to extract source code
Modify or create derivative works
Remove copyright, trademark, or ownership notices
Use PatientVR™ for unauthorised commercial purposes

All software, content, environments, designs, experiences, and technology remain the intellectual property of Mobiddiction.

5. PatientVR PRO™ Enterprise Services

PatientVR PRO™ is designed for organisations including hospitals, healthcare providers, aged care providers, and enterprise customers.

PatientVR PRO™ may include:

Managed Meta for Work Enterprise devices
Pre-configured headset deployment
Software licensing
Online management capability
Enterprise support services

Enterprise customers may receive separate commercial agreements, subscription terms, and deployment documentation.

Where a headset is supplied by Mobiddiction, the device is configured and tested prior to delivery.

6. Hardware Terms

Where hardware is purchased or supplied:

Devices are supplied subject to manufacturer warranty.
Mobiddiction is not the manufacturer of third-party hardware.
Hardware performance may depend on third-party providers including Meta.

Following delivery, customers are responsible for:

Safe storage
Charging
Cleaning
Physical handling
Security
Appropriate operation

Mobiddiction is not responsible for damage caused by:

Accidents
Misuse
Improper handling
Loss or theft
Unauthorised modifications
Failure to follow manufacturer guidelines

7. Meta Platform Disclaimer

PatientVR™ may operate on Meta Quest and Meta for Work Enterprise devices.

Meta products and services are provided by Meta Platforms, Inc. and are subject to their own terms, policies, updates, and availability.

Mobiddiction does not control:

Meta hardware availability
Meta operating system updates
Meta connectivity and hardware related issues
Meta platform changes
Third-party outages

8. Healthcare and Wellbeing Disclaimer

PatientVR™ is designed as a wellbeing and immersive experience platform.

Users acknowledge that:

PatientVR™ does not provide medical advice.
PatientVR™ is not a medical device unless separately classified and approved under applicable regulations.
Healthcare providers remain responsible for clinical decisions.
Users should stop using the service if they experience discomfort or adverse effects.

Healthcare organisations are responsible for appropriate supervision and patient suitability assessment.

9. Motion Sickness and User Safety

Some users may experience discomfort when using virtual reality products.

Users should:

Follow recommended usage durations
Take breaks when required
Stop use if discomfort occurs
Follow headset manufacturer safety instructions

10. Subscription Terms

Where PatientVR™ is provided as a subscription service:

Subscription fees apply for the selected subscription period.
Access continues while the subscription remains active.
Subscription pricing may change for future renewal periods.
Cancellation terms will be provided at the time of purchase.

Enterprise subscriptions may have separate commercial agreements.

11. Payments and Refunds

Payments are processed through approved payment providers.

Refund rights are subject to:

Applicable consumer laws
Purchase type
Subscription status
Product delivery status

Nothing in these Terms limits rights available under Australian Consumer Law.

12. Privacy

Mobiddiction respects your privacy.

Our collection, use, and handling of information is governed by our Privacy Policy.

PatientVR™ is designed to minimise unnecessary collection of personal information.

Unless specifically agreed:

PatientVR™ does not collect patient-identifiable health information.
Organisations remain responsible for their own privacy obligations.

13. User Responsibilities

You agree to:

Provide accurate information
Keep account credentials secure
Use PatientVR™ responsibly
Follow safety instructions

You must not:

Use PatientVR™ unlawfully
Attempt unauthorised access
Interfere with service operation
Allow unauthorised users access

14. Intellectual Property

All rights relating to PatientVR™ remain owned by Mobiddiction.

This includes:

Software
User interfaces
Virtual environments
Artwork
Audio experiences
Content
Documentation
Branding

No ownership rights are transferred through use of the service.

15. Availability of Services

Mobiddiction aims to provide reliable access to PatientVR™.

However, availability may be affected by:

Internet connectivity
Third-party platforms
Hardware providers
Maintenance activities
Events outside reasonable control

16. Limitation of Liability

To the maximum extent permitted by law, Mobiddiction is not responsible for:

Clinical outcomes
Decisions made by healthcare providers
Incorrect use of the platform
Third-party hardware failures
Indirect or consequential losses

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

17. Suspension and Termination

Mobiddiction may suspend access where:

These Terms are breached
Services are misused
Payment obligations are not met

Upon termination, users must cease use of PatientVR™.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

19. Contact

For enquiries:

Mobiddiction Pty Ltd
Sydney, Australia

Email:
contactus@mobiddiction.com.au

Website:
https://www.patientvr.com/au

Unauthorised use, reproduction, modification, distribution, or commercial exploitation of PatientVR™ or Mobiddiction™ intellectual property is prohibited.